How it Works

The system, end-to-end.

How callers, the AI receptionist, your tools, and your team fit together. Every line on this diagram is wired up before launch.

Inbound
Phone calls
Twilio voice trunk
💬
Website chat
Embedded widget
📩
SMS inbound
Twilio messaging
🔗
Lead-gen webhooks
Zillow, Realtor.com
AI Receptionist · Avery
A
Avery
claude-sonnet-4-6 · prompt caching · tool use
lookup_listing
check_tour_availability
book_tour
qualify_lead
push_to_crm
send_sms_followup
escalate_to_human
fair_housing_guardrail
🛡️Fair Housing guardrails · always on. Protected-class queries get refused + redirected to objective criteria.
Your stack
FUB
FollowUp Boss · CRM
Leads, notes, tasks
Sierra
Sierra Interactive
Bi-directional sync
kvCore
kvCore
Lead routing + tasks
MLS
MLS (RESO Web API)
Listing lookups
ST
ShowingTime
Tour booking
Twilio
Twilio SMS
Follow-up texts
GCal
Google Calendar
Per-agent availability

Avery doesn't replace your tools — she drives them. Every conversation results in records in the systems your team already lives in.

🛡️ Compliance

Fair Housing — baked in.

The Fair Housing Act prohibits steering or discrimination on the basis of seven federal protected classes (plus your state's). Avery's system prompt explicitly forbids asking about, recommending based on, or storing data on any of them.

× Race
× Color
× Religion
× National origin
× Sex / gender
× Familial status
× Disability
× + your state's classes

When a caller asks a discriminatory question, Avery refuses warmly, redirects to objective criteria (schools, lot size, commute), and flags the conversation in the dashboard with a 🛡 marker for compliance review.

Trust

Honest, by default.

  • IdentityIf asked, Avery identifies as an AI assistant. No deception.
  • DataAvery will only quote what the lookup_listing tool returned. No hallucinated prices, HOAs, or schools.
  • RecordsEvery call transcript + every tool call is logged for compliance audit. Retention configurable.
  • BoundariesAvery escalates to a human for urgent, legal, or sensitive matters — automatically.
Integrations

Plugs in to what you already use.

We don't replace your CRM, MLS, calendar, or doc tools. Avery drives the ones you already pay for.

FUB
FollowUp Boss
CRM
Connected
Sierra
Sierra Interactive
CRM
Connected
kvCore
kvCore
CRM
Connected
Lofty
Lofty (Chime)
CRM
Available
BT
BoomTown
CRM
Available
RG
Real Geeks
CRM
Available
ST
ShowingTime
Scheduling
Connected
GCal
Google Calendar
Scheduling
Connected
Outlook
Outlook Calendar
Scheduling
Available
Twilio
Twilio SMS
Messaging
Connected
DS
DocuSign
Documents
Available
dot
Dotloop
Documents
Available
MLS
MLS (RESO Web API)
Listings
Connected
Next step

Book a 20-minute walkthrough.

James from Voxalflow will demo this build live, then walk through what your version looks like — your brand, your voice, your routing, your tools.